811betapp Privacy Policy — Your Data Protected

1. Introduction and Data Controller

This Privacy Policy describes how 811betapp — operator of the site 811betapp.best and all its Sports Betting, live casino, slots, and crash games services — collects, uses, stores, and protects the personal data of registered users and visitors to the platform.

811betapp acts as data controller as defined by the LGPD: it is 811betapp that decides how personal data collected on the platform is processed, determining the purposes and means of processing. When third parties — such as game providers or payment processors — are involved in data processing, they do so as operators, bound by contractual agreements that require the same level of protection adopted by 811betapp.

By registering and using the 811betapp platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you have any questions about any part of this policy, please contact our team at privacidade@811betapp.best before completing your registration.

2. Data Collected & Purposes

The 811betapp collects personal data at various points throughout your interaction with the platform. The types of data collected, the purpose of each collection, and the corresponding legal basis under the LGPD are detailed below:

811betapp does not collect sensitive personal data — such as racial origin, religious beliefs, or health information — except where strictly necessary for responsible gambling purposes, with the data subject's express consent and enhanced protections as required by the LGPD.

3. Data Sharing with Third Parties

The 811betapp does not sell, rent, or trade players' personal data. Information is shared with third parties only in the situations listed below, always limited to the minimum necessary data and governed by confidentiality and data protection agreements:

• Game providers: Pragmatic Play, PG Soft, Evolution, Play'n GO, NetEnt, Spribe, and other content providers receive only the technical data required for the game session — such as an anonymized user identifier and account settings. They have no access to CPF numbers, banking details, or the player's full history.
• Payment processors: Payment gateways that process deposits and withdrawals via Pix, boleto bancário, credit or debit card, PicPay, Mercado Pago, and TED bank transfer receive only the financial data strictly required to complete each transaction.
• Identity verification services: Specialized KYC (Know Your Customer) partners may receive identity documents and registration data for verification purposes, as required by anti-money laundering legal obligations.
• Public authorities: 811betapp may share data with government, law enforcement, regulatory, or judicial authorities when required by law, court order, or legitimate investigation — and such disclosure does not constitute a breach of this policy.
• Technical service providers: Cloud infrastructure, cybersecurity, and data analytics providers access information under contracts that impose obligations equivalent to those in this policy.

4. Data Retention & Deletion

The 811betapp retains players' personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with the legal and regulatory retention periods applicable to online betting and entertainment in Brazil.

Applicable retention periods:

• Registration and identity verification data: retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legislation (Law No. 9.613/1998).
• Financial transaction history: retained for 5 years for tax and compliance purposes.
• Betting records and game session logs: retained for 3 years for dispute resolution purposes.
• Support communications: retained for 2 years for quality and dispute purposes.
• Cookie and browsing data: in accordance with the timeframe defined in cookie management, generally between 90 days and 1 year, renewable upon new consent.

Once legal retention periods expire, data is securely deleted or anonymized so that the individual can no longer be identified. Early deletion requests are evaluated on a case-by-case basis — when retention is no longer required and there is no legal impediment, deletion is carried out within 30 calendar days.

5. Cookies and Tracking Technologies

The platform 811betapp uses cookies and similar technologies to improve the browsing experience, keep sessions active, personalize content, and analyze platform usage. The types of cookies used are listed below:

• Essential cookies: required for the platform's basic operation — authentication, session management, and security. They cannot be disabled without affecting core platform functionality.
• Functional cookies: remember your language preferences, betting settings, and other personalized adjustments. They can be disabled, but doing so may affect parts of your experience.
• Analytics cookies: collect information about how players use the platform — pages visited, session duration, errors encountered — to improve service quality. Data is processed in aggregated and anonymized form.
• Marketing cookies: used to present relevant promotions and offers within the 811betapp platform itself, based on your usage history. They are not used for tracking across third-party websites.

You can manage your cookie preferences in your browser settings. Most browsers allow you to block or delete cookies — consult your browser's documentation for specific instructions. When you access the 811betapp platform for the first time, you will see a cookie notice requesting your consent for non-essential categories.

6. Your Rights as a Data Subject

The LGPD grants you, as the data subject whose personal data is processed by the 811betapp, a set of rights that can be exercised at any time. Here is what you can request:

To exercise any of these rights, contact the 811betapp Data Protection Officer at privacidade@811betapp.best. Your request will be acknowledged within 3 business days and responded to within 15 calendar days, extendable by the same period with justification, as set out in the LGPD.

7. Information Security

The 811betapp implements appropriate technical and organizational measures to protect players' personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. The measures in place include:

• 256-bit SSL/TLS encryption on all communications between the user and the platform.
• Passwords are stored using secure hashing — 811betapp never stores passwords in plain text, and no employee has access to your password.
• Two-factor authentication (2FA) available and recommended for all players.
• Role-based access control (RBAC) for internal staff — each person can only access what is necessary for their role.
• Continuous security monitoring with anomaly detection and unauthorized access attempt tracking.
• Regular penetration testing and security audits conducted by specialized teams.
• Documented incident response plan with clear procedures for containment, notification, and recovery.

Despite every effort, no system is entirely immune to risk. In the event of a security incident that poses a risk to data subjects, 811betapp will notify those affected and the National Data Protection Authority (ANPD) within the period required by the LGPD, providing information about the incident and the steps taken to mitigate its effects.

8. Communications & Marketing

The 811betapp may contact you by email, SMS, or in-platform notifications for the following purposes:

• Transaction confirmations (deposits, withdrawals, bets placed).
• Security alerts (new device logins, password changes).
• Updates on the status of your account verification.
• Promotions, bonuses, and personalized offers from 811betapp — only with your consent.
• Relevant platform updates, new games, and featured sports events.

Operational and security communications are sent regardless of your marketing preferences, as they are necessary for the provision of our services. Promotional communications, on the other hand, require your consent, which can be withdrawn at any time via the unsubscribe link included in every email or through the notification settings in your account.

811betapp does not engage in marketing directed at individuals under 18 and applies verification measures to ensure that promotional communications are not sent to users who have opted for self-exclusion from the platform.

9. International Data Transfers

Due to the global nature of some technology and game providers used by 811betapp, certain data may be processed on servers located outside Brazil. When this occurs, 811betapp ensures that:

• Data transfers occur only to countries or organizations that offer a level of data protection equivalent to the LGPD, as assessed by the ANPD, or through the adoption of recognized standard contractual clauses.
• Contracts with international partners include specific data protection clauses that impose obligations equivalent to those set out in this policy.
• International game providers — such as Pragmatic Play, PG Soft, and Evolution — operate with minimal, anonymized player data, with no transfer of financial data or identity documents.

All financial data — including Pix keys, card information, and transaction history in BRL (R$) — is processed exclusively by payment partners operating in Brazil, subject to regulation by the Banco Central do Brasil.

10. Privacy & Responsible Gambling

811betapp handles data related to its users' gaming behavior with particular care. Information about betting patterns, frequency of use, and limits set by the player themselves is used exclusively for:

• Identify behaviors that may indicate problem gambling and trigger the appropriate responsible gambling.
• Personalize limit alerts and session reminders configured by the player.
• Comply with regulatory obligations to monitor problem gambling behavior patterns.
• Enabling our specialized support team to provide appropriate guidance when requested.

This data is not used for marketing purposes or sold to third parties. The 811betapp understands the sensitivity of this information and applies enhanced protections, with access restricted to employees specifically trained to work in the responsible gambling sector.

11. Changes to This Privacy Policy

The 811betapp may update this Privacy Policy periodically to reflect changes in legislation, the services offered, or data processing practices. When significant changes occur, you will be notified via your registered email or through an in-platform notice at least 7 days before the changes take effect.

The "last updated" date displayed at the top of this page indicates when the current version was published. We recommend reviewing this document periodically. Continued use of the platform after updates take effect constitutes acceptance of the new terms.

For previous versions of this policy or for clarification on specific changes, please contact the Data Protection Officer at privacidade@811betapp.best.

12. Contact & Data Protection Officer Channel

To exercise your rights as a data subject, clarify questions about this Privacy Policy, or file a complaint about the handling of your data, please contact 811betapp through the following channels:

• DPO email: privacidade@811betapp.best — for formal personal data requests.
• General support: suporte@811betapp.best — for general questions about your account and services.
• Live chat: available 24 hours a day directly on the platform — for immediate support in Portuguese.

Formal requests to exercise your rights will be acknowledged within 3 business days and responded to within 15 calendar days, extendable by the same period with justification, as provided by the LGPD. If you are not satisfied with the response you receive, you may file a complaint directly with the National Data Protection Authority (ANPD) through the official federal government channels.